FAQ

• Log In Help
• Payment Information
• Shipping
• Material Handling
• Ordering Services
• Furnishings
• Labor and Sign Hanging

• Log In Help

  • Where can I find my login information?

    Your MagicLink can be found in the “Welcome to Online Ordering” e-mail for the event. You can also request your MagicLink be re-sent to you on the Order Event Services homepage by selecting your event & entering your Name & Email.

    Please note: the contact information on file must match the contact you are submitting for a resend of your login link, if the contact is different the link with not authenticate to send the email containing site access. If you do not receive your MagicLink after requesting it or need to update the contact information on file, click here to email our Event Services Department and we will get back to you as soon as possible.

  • I can't locate my email with login link, how can I request a resend of this link?

    You can request your MagicLink be re-sent to you on the Order Event Services homepage by selecting your event & entering your Name & Email.

    Please note: the contact information on file must match the contact you are submitting for a resend of your login link, if the contact is different the link with not authenticate to send the email containing site access. If you do not receive your MagicLink after requesting it or need to update the contact information on file, click here to email our Event Services Department and we will get back to you as soon as possible.

  • Can you tell me where to look for my username & password?

    Great news! For ease and simplicity of online ordering access, we no longer use a login ID and expect you to remember a password. The MagicLink in your “Welcome to Online Ordering” email is unique to your company’s online ordering account and will take you directly to your account online.

  • My MagicLink is not taking me to the correct event, how can I fix this?

    If you are participating in multiple shows, there is a possibility that your web browser is saving the previous link in your browser history and directing you to a previous event. To resolve this problem, logout of that event and clear your cookies. If you continue to experience MagicLink issues, please contact the Event Services Team click here.

  • I am requesting a MagicLink and my contact information is not being accepted?

    The contact information on file must match the contact you are submitting for a resend of your login link, if the contact is different the link with not authenticate to send the email containing site access. If you do not receive your MagicLink after requesting it or need to update the contact information on file, click here to email our Event Services Department and we will get back to you as soon as possible.

  • Where do I download & print the Exhibitor Service Kit?

    The PDF version of the full Exhibitor Kit along with each section of the kit, broken down by form, can be located on the Manual & Forms tab within your online account.

  • What information can I find in the online ordering account?

    Your online ordering account is a one-stop shop for all things relating to your event. You can place an order for furnishings, labor services, and material handling. This site also contains all important show dates, deadlines, updates, and access to your kit along with contact information for exclusive ancillary service providers.

• Payment Information

  • Which credit cards do you accept?

    We accept Visa, MasterCard and American Express.

  • Where is the Credit Card or Method of Payment Form?

    In your Exhibitor Services Manual, in the section titled Official Contractor, you will see the form called Method of Payment. Complete that form and fax or email it back to us. Alternatively, you can enter your card information when you log into your online Ordering site.

    To add a credit card online, hover my account in the top right corner, then go to manage account and scroll down to the bottom and click the link for add MOP.

  • Can I mail you a check?

    Absolutely! You must notify the Event Services team prior to placing your order that you would like to pay via check. You will also be required to submit a credit card for your order. However, we will not charge the card unless the check is not received by the deadline.

    Please note check payments must be received at least fourteen (14) business days before the first day of the event.

  • Can I do an ACH or wire transfer?

    Yes, but you will need to contact our Event Services Team directly to schedule your transfer*. You will also be required to submit a credit card for your order. However, we will not charge the card unless the transfer is not received by the deadline.

    Please note: transfer payments must be received at least fourteen (14) business days before the first day of the event.*

    *IMPORTANT: Additional fees apply to this service both by the transfer institution as well as AGS. Please ensure your funds a sufficient to cover these fees.

  • My organization is tax exempt.  How do I confirm my tax-exempt status for my event?

    This is a common question especially for NGOs, government agencies, and other not-for-profit institutions. Prior to placing your order, you will need to submit your tax exemption certificate to the Event Services team. You must submit a valid 501(c)3 or 501(c)4 for the state in which the event is taking place. Even though you may have a federal tax-exempt status, you must also be recognized as a tax-exempt organization within the state where the event is taking place.

  • I have another company ordering and paying for services on behalf of my company, how do I submit payment information?

    All third-party payers will need to submit a third-party billing agreement form. This form identifies the third-party organization, which services they will be paying for and the payment method to be used. The form can be found in the Manual and Forms tab under the Official Contractor section.

• Shipping

  • Are Shipping and Material Handling the same thing?

    Great question!

    The answer is no. Shipping is the movement of your materials via a freight or parcel carrier like UPS. They take your materials from their point of origin to the Advance Warehouse or directly to Show Site for delivery at the event dock.

    Material Handling is the receiving and on-site handling of your shipment. This service includes receiving and delivery of your materials to your booth space, storage of empty containers, and loading your materials on to the carrier of your choice at the close of the event. Please be sure to complete a Bill of Lading provided by AGS to ensure your freight is loaded onto the intended carrier!

  • Do I have to use the Official Show Carrier?

    The official show carrier is on-site as a convenience to exhibitors but is by no means the only choice available. Exhibitors are welcome to use either the official carrier or an outside carrier of your choice. Rates may be negotiated in advance by calling the official show carrier directly.

  • I'm not using the Official Show Carrier...

    If freight is consigned to a carrier other than the official show carrier, that carrier must check-in at the loading dock by the time specified in the Official Show Information section of your Service Manual. Event management, AGS Expo Services and the official show carrier cannot be responsible for checking with all designated carriers. If you have chosen a carrier other than the official show carrier, we require that your company arranges the pick-up with the chosen carrier and that someone from your company remain with the shipment until it is picked-up. We highly recommend making a reminder phone call to your carrier on the day of the requested pick-up.

  • What happens if my shipment is late getting to the warehouse?

    Shipments received after the advance receiving deadline will be assessed an off-target fee and cannot be guaranteed for advanced delivery to show site. Separate fees may apply for delivery of off-target freight.

  • What happens if my shipment arrives at the show before the posted move-in window?

    Shipments received before the posted move-in window will be assessed an off-target fee if we are on-site and capable of receiving the shipment. In the event that AGS is not present, receiving your shipment will be solely at the discretion of the facility. We strongly advise that you arrange a ‘targeted’ delivery with your carrier to ensure that the posted move-in window is not missed.

  • What is a Certified Weight Certificate and how can I obtain one?

    A Certified Weight Certificate is an official notice of the declared weight of your shipment and will be used by AGS to determine your Material Handling fee. If using a common carrier to transport your materials, we will accept the documents detailing your shipment provided by the carrier at the time the shipment is received. If you transport your materials in a Personal Vehicle or Company Truck, we require two (2) weight tickets – one declaring the weight of the vehicle when it is heavy (containing your materials) and one declaring the weight of the vehicle when it is light (your vehicle without your shipment loaded). These tickets can be obtained from a Certified Public Scale facility or Weigh Station.

  • Today is the last scheduled day of move-out but can my carrier pick-up tomorrow?

    No. Check the Shipping and Material Handling section of your Exhibitor Service Manual for the Forced Freight details (see next question to find out the definition of Forced Freight). There will be a specific time at the end of your show’s move-out where if your carrier does not check-in at the dock by that set time, your freight will be forced.

  • Where can I locate the address for my carrier to pick-up my outbound shipment?

    The outbound pickup location will be the same as the direct to site shipping address. You can find this information in the shipping details of your online site or in the official show information under manual and forms.

  • What is Re-Routed Freight?

    A “re-route” occurs when a carrier does not check-in at the dock for the consigned freight within the specified time frame. We want to make sure each exhibitor gets their first choice of a carrier and therefore no freight is re-routed until we must move it to complete the contracted move-out agreement between event management, the event facility and AGS Expo Services. Your freight will either be shipped to its pre-determined location or drayed back to a local warehouse by the official show carrier, depending on the disposition checked on your Bill of Lading. If no Bill of Lading has been provided for your shipment AGS reserves the right to re-route your materials to complete its contractual obligations for the event. AGS assumes no liability for materials left without paperwork, a disposition or site representation, and all fees associated with this re-routed movement of materials is the sole responsibility of the exhibiting company.

  • What happens if my freight is re-routed?

    In the event that your freight is re-routed by AGS, please contact our Event Services Department during regular business hours Monday through Friday, from 8:00AM – 5:00PM at 407.292.0025 to obtain tracking and destination information.

  • What exactly does a customs broker do?

    A customs broker is a specific type of intermediary service provider designed to assist shippers with clearing goods through customs. This is important if you are a non-US entity looking to ship materials into the United States. Please know that though AGS is not a customs broker, we can assist with locating one should you need assistance. Also, it is best to see if your Service Manual or Event Management group may have already specified a preferred broker. This can speed up the process of shipping, as these pre-selected companies often better understand your event and materials.

• Material Handling

  • Is Material Handling and Shipping the same thing?

    Great question!

    The answer is no. Shipping is the movement of your materials via a freight or parcel carrier like UPS. They take your materials from their point of origin to the Advance Warehouse or directly to Show Site for delivery at the event dock.

    Material Handling is the receiving and on-site handling of your shipment. This service includes receiving and delivering your materials to your booth space, storage of empty containers, and loading them to the carrier of your choice at the event’s close. Please be sure to complete a Bill of Lading provided by AGS to ensure your freight is loaded onto the intended carrier!

  • When will my materials be delivered if I ship to the Advance Warehouse or Direct to Site?

    In the case of Advance Warehouse materials these shipments will be delivered to your booth space prior to exhibitor move-in, so they will be there waiting for you to arrive!

    With shipments sent direct to Show Site, materials will be delivered as they arrive, or within the scheduled windows for receiving during move-in and show hours.

  • Can I send small packages into the Advance Warehouse?

    Yes, however, each shipment is subject to a 200lb minimum. You may want to collect all small packages at a central location and consolidate into as few shipments as possible before sending to the advance warehouse to reduce your material handling costs.

• Ordering Services

  • Can I just order over the phone?

    We understand your online account and Exhibitor Service Kit contains a lot of information and may seem overwhelming, but we are here to help! Though you cannot place your order over the phone, you are welcome to email or call us for help. We can walk you through online ordering or direct you to which forms to complete based on your needs. We kindly ask that, if ordering via forms, you then complete the appropriate forms and fax or email them to our Event Services team.

  • I submitted my order. How will I know it has been received?

    As soon as your order has been processed, usually within one (1) – two (2) business days, the primary contact on your online account will receive an email confirmation of your order which will include a detailed paid invoice. If by chance you do not hear back from us, please contact our Event Services team.

  • I made a mistake on my order, how do I change it?

    If you have not checked out of your online cart, you can remove items by clicking the red “X” next to the item in the cart and then continue to add new items. If you have already checked out of the cart, you will need to contact our Event Services team to make updates to the order.

    If you submitted your order via a physical form, please email our Event Services team to make changes.

  • I’ve been out sick/on maternity leave/on vacation/abducted by aliens or all of the above, and I just realized last week/today/tomorrow is the deadline to receive the discount!

    If you were on maternity leave or vacation, congratulations! If you were sick or abducted by aliens, we are very sorry to hear about that and hope all is well now.

    As for the discount deadline, if it is today, send us your order even if it is after our normal business hours. We will come in tomorrow and see when it arrived and charge you accordingly. If the deadline is tomorrow, you have even more time to order! If the deadline was last week, please calculate the Standard Rates when placing your order.

  • Can I place my order now and pay for it when I get to the show?

    No, as with most vendors, we require payment in full when your order is placed. If we receive an order without payment, we will be unable to process it.

  • How do I order electrical services?

    We’re sorry, but we do not provide electrical services. The electrical service provider for your show can be found in ordering under Ancillary Services or by navigating to manual and forms and then accessing the Ancillary Services section.

  • Can I have a receipt for the ancillary services I ordered?

    Absolutely! You will need to contact the company that provides that service, which can be located in the Ancillary Services section of the Ordering or Manual & Forms tabs.

• Furnishings

  • What comes with my booth?

    Typically, your space will only include the pipe and drape that marks the edges of your booth space. However, it really depends on the event. The Official Show Information pages or the Important Information section of your online account’s home page will give you the details for your particular show.

    The Official Show Information pages can be located on the Manual & Forms tab, under the Official Contractor drop down.

  • Do I need carpet?

    Maybe. it really depends on the event. The Official Show Information pages or the Important Information section of your online account’s home page will give you the details for your particular show.

    The Official Show Information pages can be located on the Manual & Forms tab, under the Official Contractor drop down.

    If you have determined you do need to order carpet, you can place your order on the Ordering tab of your online account or fill out & submit the Carpet Order Form located on the Manual & Forms tab, under Standard Furnishings.

  • I know what I need. How do I order it?

    Online or via faxed or emailed forms, these are the only methods accepted for order submission. Your individual “Welcome to Online Ordering” email contains your unique MagicLink for accessing either AGS Online Ordering or all the relevant forms via the manual and tabs section.

  • When will my materials/furnishings be delivered?

    Wait… you wanted those?! Just kidding. All furnishings or items ordered before the first day of move-in will be delivered before you arrive. However, if you order something on show site, depending on its availability, we will make every effort to deliver those items as soon as possible. Note that some items may have to be brought in from our local warehouse which may delay your on-site order.

• Labor and Sign Hanging

  • Do I need to order labor to set-up my exhibit?

    All exhibitors are required to follow local union jurisdictions as published in the Exhibitor Service Manual. Consult the Conference Information section of your Exhibitor Service Kit for detailed information about union jurisdictions affecting your show.

  • What type of labor should I order?

    This can vary from location to location based on labor union jurisdiction, but in general there are three types of labor services which exhibitors can order.

    Labor (A.K.A. Display Labor) – This type of labor is responsible for setting-up display structures, laying carpet, packing and unpacking materials, and general assistance for set-up and dismantle in your booth space.

    Forklift Labor – This is generally employed in situations where large materials which have already been delivered to your booth space, require additional movement during set-up (e.g. Uncrating large heavy materials or bulky machines). Depending on the labor rules, this type of service can also be requested when materials are being set or mounted on low platforms. This type of labor is not required to receive material handling.

    Rigging Labor (includes sign hanging) – Exhibitors are required to use this type of labor when flying any items above their booth space; those items which will be suspended from rigging points or ceiling structures. Please refer to the Guidelines for Display, located in the Conference Information section on the Manual & Forms tab, for size & height restriction. All orders must be pre-approved before processing.

  • I would like to use a Non-official Service Contractor/Display House to set-up and/or dismantle my exhibit. What information does AGS require me to provide?

    Please complete the Notice of Intent to Use Non-official Service Contractors, which is in the Official Service Contractor section of your Service Manual. You will also need to provide us with a copy of your Service Contractors Certificate of Liability Insurance and must have AGS Expo Services listed as the Additional Insured.

    If you are unsure of the information needed on the COI, we have a sample in the manual and forms section of the site under the official contractor sections. Both forms need to be received by the deadline listed on the Notice of Intent to Use Non-official Service Contractors Form.

  • I just realized that my company will be using a Non-official Service Contractor/Display House to set-up and dismantle my exhibit, but the deadline for submitting the Notice of Intent and insurance certificate has passed. Can I still use the Non-official Service Contractor?

    If both forms have not been received by the deadline date, your Non-official Service Contractor will only be able to supervise the work in your booth. Labor will need to be ordered through AGS Expo Services using the Labor Order Form provided in your Service Manual.