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SMS Terms & Conditions

 

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SMS Terms & Conditions

SMS Terms & Conditions

AGS Exposition Services, Inc. (“AGS,” “we,” or “us”) respects your privacy and is committed to protecting it at all times. These SMS Terms & Conditions govern how we communicate with you via text message (SMS/MMS) and outline your rights and responsibilities regarding such communications. All SMS activity conducted by AGS or its authorized service providers is governed by these terms in conjunction with our Privacy Policy.

1. Purpose of SMS Communications

AGS uses SMS text messaging strictly to support our clients, exhibitors, and event participants. Messages may include, but are not limited to:

  • Event reminders, schedules, and move-in/move-out instructions
  • Order confirmations and updates
  • Customer service responses
  • Operational alerts during active event periods

AGS does not use SMS messages for unrelated marketing or third-party promotions.

2. How We Obtain Your Consent

By participating in events serviced by AGS, providing your mobile number to AGS or our event registration systems, or engaging with AGS through event-related transactions, you consent to receive text messages related to your event participation and customer service. Your consent to receive SMS messages is established as part of your active participation in AGS-managed events and our event communications policy. You do not need to complete a separate opt-in form.

3. Message Frequency and Charges

Message frequency varies depending on the nature and timing of your event participation. You may receive several messages during an event period, particularly around setup, show days, or teardown. Standard message and data rates may apply based on your wireless carrier and service plan. AGS does not impose any additional charges for SMS communications.

4. How to Opt Out

You can cancel SMS communications from AGS at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message you receive. After you send a STOP request, you may receive one final confirmation text message to confirm that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from AGS unless you re-establish communication (such as through new event participation or renewed consent).

5. How to Get Help

For assistance regarding SMS communications, reply HELP to any message or contact us directly:

Email: customerservice@ags-expo.com
Phone: (407) 292-0025
Mail: AGS Exposition Services, Inc., 4561 SW 34th Street, Orlando, FL 32811
Attn: Event Services – SMS Compliance

6. Data Use and Privacy

AGS takes your privacy seriously. Information collected as part of SMS communications (including your phone number, message content, and delivery metadata) is used solely for operational and support purposes.

AGS does not share, sell, rent, disclose, transfer, or make available your mobile number or message data to any third parties for marketing, solicitation, resale, analytics, or unrelated business purposes. Limited information may be shared only with authorized technology partners or service providers who support our messaging operations under strict confidentiality and data protection agreements.

All SMS data is handled according to AGS’s Web Services Privacy Policy, which outlines how we collect, store, and protect your personal information.

7. Supported Carriers and Limitations

Delivery of SMS messages may be subject to limitations or delays imposed by your mobile carrier. AGS is not liable for any delayed or undelivered messages due to carrier restrictions or network issues. Carrier participation may vary by region.

8. Modifications

AGS reserves the right to modify or discontinue SMS communications at any time. Updates to these Terms & Conditions will be reflected on this page, with the effective date clearly stated. Your continued participation in AGS events or use of AGS services after any modifications constitutes acceptance of the updated terms.

9. Security and Safeguards

Consistent with AGS’s web security standards, all data transmitted through our SMS systems is protected via secure communication protocols and restricted access. AGS limits data exposure to authorized personnel and trusted technology partners necessary to deliver SMS services.

10. Contact and Enforcement

If you have any questions or concerns about these SMS Terms & Conditions or how we manage your data, please contact:

AGS Exposition Services, Inc.
Attn: Privacy Policy Compliance
4561 SW 34th Street
Orlando, FL 32811
Email: customerservice@ags-expo.com